Last updated on July 22nd, 2019
Thanks for shopping at First Coast Tea Company, Inc. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
All returns must be postmarked with thirty (30) calendar days of the purchase date.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
To return an item, please email customer service at [email protected] to obtain a return authorization. After receiving a return authorization, place the item securely in a shipping container or package, include your proof of purchase and mail your return to the following address:
First Coast Tea Co.
8200 Cypress Plaza Dr, #301
Jacksonville, FL 32256
We strongly recommend that you use a trackable method such as UPS, FedEx or USPS to mail your return.
After receiving your return and inspecting the condition of your item(s), we will process your return. Please allow at least five (5) business days from the receipt of your item for us to process your return. If your return is approved, we will initiate a refund to your original method of payment and notify you by email when complete. Depending on your payment method’s policies, your credit may take 5-7 business days to complete.
For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.
You are responsible for all return shipping charges. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions concerning our return policy, please contact us at [email protected].