Quality Assurance

Our Commitment to Excellency

First Coast Tea Co. is committed to cGMP (current Good Manufacturing Practices), compliance, and our customers. Our processes and facilities include:

  • Environmental controls to test for pathogens.
  • Policies and procedures for sanitation controls.
  • Rigorous screening process for suppliers and products.
  • Milling and blending process to allow for more accurate testing.
  • Comprehensive testing protocols.

We have always employed extremely stringent receiving, testing, and quarantine procedures to ensure the safety and purity of our products. Within the last few months, we've enhanced these processes so we can be sure that we identify any potential contamination or adulteration. We’ve moved our testing to new labs (with a secondary lab acting as a failsafe), and we’re sharing our educational resources with suppliers as well as other vendors. Our company is taking all measures necessary not only to guarantee the safety of our customers, but also to protect our industry as a whole.

First Coast Tea Co. only offers products that are tested for identification, heavy metals content ([AOAC 2013.06] Arsenic, Cadmium, Lead, Mercury) and for microbial safety (Aerobic Plate Count [AOAC 990.12], Yeast and Mold [AOAC 997.02], Coliforms and E Coli [AOAC 991.4], and Salmonella [AOAC-RI 050701]), and only products which pass these tests will be available to order.

We hope all companies will take seriously their responsibility to prevent unsafe products from entering the market, and we urge consumers to conduct due diligence when choosing a vendor. Don’t be afraid to ask important questions about their manufacturing practices and testing, or to request Certificates of Analysis from accredited laboratories. Reputable vendors will have no problem answering these queries and should be able to provide you with information about their products and processes.

The health and safety of our consumers is important to us. It’s why we aim to be compliant with Good Manufacturing Practices and why we’ve recently audited our facility and supply chain. The First Coast Tea Co. team is steadfast in our commitment to providing safe and effective products for our customers and we appreciate the opportunity to serve you!